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Pursuant to article 13 of EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, hereinafter "GDPR"), the company RAPIDO SAS, as Personal Data Controller, hereby informs you that the information you have provided will be processed according to the following provisions and purposes.

The Data Controller is:

414 rue des Perrouins
CS 20019 - 53101 MAYENNE Cedex
Tel. : (33) 02 43 30 10 70 - Fax : (33) 02 43 30 10 71
RCS LAVAL : B 302 279 229
TVA Intracommunautaire : FR 25302279229

We gather your personal data when you complete a form on our website or during digital campaigns, and when you contact us by email, telephone, instant messaging or any other means. We may also obtain additional information concerning you via other companies in the RAPIDO Group.

We use your information in order to:

  • Manage your requests (concerning information, documentation and factory tours)
  • Manage our commercial relations
  • Manage your RAPIDO Group Club account
  • Manage your testimonials
  • Manage your job applications
  • Manage your claims
  • Manage your participation in our competitions
  • Request your participation in satisfaction surveys and studies on our existing products and services
  • Request your participation in studies on the development of new products and services
  • Send you (with your consent, when required by the regulations) customised advertising messages or campaigns, including the latest news about our products and special offers and invitations to take part in events or competitions
  • Monitor the quality of our products and services and their constant improvement, including though the use of technology providing an advanced analysis of your data
  • Carry out research and development activities
  • Answer any requests you make to exercise rights concerning your personal data.

Generally speaking, we undertake to gather only the personal data necessary for each purpose for which we process your information.

For this reason, the obligatory nature of answers is indicated in data gathering forms. These are necessary for us to meet your requests or comply with our legal or regulatory obligations. If you do not wish to provide this compulsory information, we cannot process your requests.
Pursuant to the regulations, we undertake only to store your personal data for the period required to accomplish the above formalities, or until an earlier date if you withdraw consent for the processing of your data.

We archive some of your personal data so that we can respond to any legal action, in line with the statute of limitations imposed by the applicable legislation.

We may share your personal data with other RAPIDO Group entities (see our Group site), and with partners and any service providers we use to process all or part of your data, for the period required for them to complete their tasks (such as email campaigns and the provision of services linked with website use or maintenance, the dispatch of commercial offers or the performance of surveys).

Lastly, we may communicate your personal data to third parties to comply with any legal obligations or administrative or court orders.

You have various rights concerning the processing of your personal data:

  • The right to access your data
  • The right to correct them, which will enable us to comply with our obligation to have up-to-date information about you,
  • The right to delete your data ("right to oblivion"), which may be limited with regard to our contractual or legal obligations,
  • The right to the portability of your data, i.e. the right to receive personal data concerning you in a structured, currently-used digital format, and to transmit them to any other data controller,
  • The right to object, if you provide reasons concerning your particular situation, and the right to request the limited processing of your data, as stipulated by the regulations in certain cases,
  • The right to refuse any commercial prospecting,
  • The right to withdraw your consent at any time as regards the purposes for which we have obtained your agreement.

To exercise any of these rights, you can contact us, with proof of your identity, by email at this address: info@rapido.fr, or by writing to us at RAPIDO SAS - 414 rue des Perrouins - CS 20019 - 53101 MAYENNE Cedex.